Frequently Asked Questions

For a product or account question, contact support.

Getting started

Do I need to install an app?

Agile Inspections runs in your browser on a phone, tablet, or laptop. No separate app installation is required.

Can I work offline?

An internet connection is required to load and save inspection data, upload photos, and generate reports. The current browser app does not provide an offline inspection mode.

How do I create my first inspection?

Create an inspection from the dashboard and enter the property details. Then add contacts, findings, and photos for that inspection. See the guides to creating an inspection and recording your findings.

How does the free trial work?

Your first 30 days are free, with no credit card required. Use your own inspections, add findings and photos, and generate reports during the trial. See pricing and trial details.

Findings and photos

What are standard findings?

Standard findings are saved wording you can reuse in an inspection. Start from that wording and adjust it for the property, or write a new finding. See findings libraries.

Can I import my existing findings?

Yes, using a CSV file in the supported format. Set up the matching trades and subtrades before importing. The import guide explains the required columns and how to review the results.

Can I use photos from my device?

Yes. Upload a photo from your device or use the camera option where your browser supports it. Photos attach to the finding they document and appear alongside it in the report. See adding photos to findings.

Can another inspector help with an inspection?

You can invite collaborators to an individual inspection and manage their access. See the collaboration guide for invitations and permissions.

Reports

What format does the report use?

Reports currently download as editable Word (.docx) documents. Review the report and make final changes before sending it to your client. See generating and downloading a report.

How is my report put together?

Agile combines your findings and photos with the report pages in your account, in the order you choose. Template placeholders fill in property, client, and inspector details from the inspection. See report document management.

Can I add my company logo?

Yes. Add your logo to an editable report page, such as the cover, and upload the updated document. Its layout determines where the logo appears. See adding your logo to a report page.

How do I send a report to my client?

Download the generated report, review it, and send it using your usual email or file-sharing service.

Does generating an updated report cost extra?

No. Repeat exports for the same inspection are free. The pricing page explains the first-report charge and rolling 30-day volume rates. For an account-specific billing question, contact support.